To start the return process for your order, please enter your email address or phone number & the order number below.

How do I process a return or exchange?

  • Enter your order number & email address above & click START
  • Follow the instructions & select the items you need to return or exchange
  • You will recieve a confirmation email with return shipping instructions once the return request is approved

 

What items are eligible for a return or exchange?

You can return or exchange your items within 14 days of your order being fulfilled.

  • Items must be in their original condition & hang tag must still be attached
  • Clothing must unwashed & unworn: free of makeup, perfume, pet hair or any wear & tear  
  • Tees will not be eligible for a return or an exchange if you have chosen to alter it with of our 'crop it like it's hot' option

Vintage pieces, limited edition holidays creations & sale items are not returnable or exchangable - no exceptions. 

 

What do I do if my order is missing?

  • If your tracking informations shows that your order was delivered, but it has not in fact been delivered, you must first contact USPS for more information 
  • Once you have contacted USPS, you must contact us within 48 hours of notice of delivery via email at hello@hubsandhers.com - your email must include your name, order number & the information USPS has provided you about your delivery
  • You must follow the steps above in order to receive a replacement order or a store credit

Are there any charges for a return or exchange?

  • You are responsible for the cost of the return shipping
  • Original shipping charges will not be refunded
  • If your return is deemed unfit for a refund or an exchange, you will be responsible for the cost of shipping the piece back to you & a refund will not be issued 

 

How soon will I recieve my refund or exchange?

  • Once your return is received & inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund
  • If your return is approved, then your refund will be processed & a credit will automatically be applied to the original method of payment within 5-10 days
  • If your exchange is approved, your new item or size will be shipped home to you ASAP

 

What do I do if my item arrives damaged?

  • If your order arrives damaged, you must contact us within 48 hours of delivery via email at hello@hubsandhers.com
  • Email must include your name, order number & a photograph providing proof of damage. If the exterior packaging is damaged, you must also provide proof of the envelope or box
  • In order to receive a replacement item, the damaged item must be returned with the hang tag attached & item must not be washed or worn