How do I process a return?
- Enter your order number & email address above & click START
- Follow the instructions & select the items you need to return
- You will recieve a confirmation email with return shipping instructions once the return request is approved
What items are eligible for a return?
You can return your items within 14 days of your order being fulfilled.
- Items must be in their original condition & hang tag must still be attached
- Clothing must unwashed & unworn: free of makeup, perfume, pet hair or any wear & tear
- Items will not be eligible for a return if you have chosen to crop it
Sale items are not returnable - no exceptions.
What do I do if my order is missing?
- If your tracking information shows that your order was delivered, but it has not in fact been delivered, you must first contact USPS for more information
- After you contact USPS, please contact us within 5 days of notice of delivery via email at hello@hubsandhers.com - please include your name, order number & the information USPS has provided you about your delivery in your email
- In order to receive a replacement order or a store credit, we must ask you to follow the steps above
Are there any charges for a return?
- We are finally able to offer return shipping labels for US orders. Save a little stress with our pre-paid, pre-addressed shipping label & a flat rate return shipping fee of $8 will automatically be deducted from your refund or store credit once your return makes its way back to us OR feel free to use a carrier of your choice & you will be responsible for any shipping fees
- Original shipping charges will not be refunded
- If your return is deemed unfit for a refund or store credit or is not returned to us within 14 days of approval, you will be responsible for any & all shipping costs associated with your return & a refund will not be issued
- International orders will be responsible for all shipping costs associated with returns
How soon will I recieve my refund or store credit?
- Once your return is received & inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund
- If your return is approved, then your refund will be processed & a credit will automatically be applied to the original method of payment within 5-10 days
What do I do if my item arrives damaged?
- If your order arrives damaged, you must contact us within 3 days of delivery via email at hello@hubsandhers.com
- Email must include your name, order number & a photograph providing proof of damage. If the exterior packaging is damaged, you must also provide proof of the envelope or box
- In order to receive a replacement item, the damaged item must be returned with the hang tag attached & item must not be washed or worn