How do I process a return?

• Enter your order number & email address above & click START
• Follow the instructions & select the items you need to return
• You will recieve a confirmation email with return shipping instructions once the return request is approved

What items are eligible for a return?

You can return your items within 14 days of your order being fulfilled.

• Items must be in their original condition & hang tag must still be attached
• Clothing must unwashed & unworn: free of makeup, perfume, pet hair or any wear & tear  
• Items will not be eligible for a return if you have chosen to crop it

Vintage pieces, limited edition holidays creations & sale items are not returnable - no exceptions. 

What do I do if my order is missing?

• If your tracking information shows that your order was delivered, but it has not in fact been delivered, you must first contact USPS for more information 
• After you contact USPS, please contact us within 21 days of notice of delivery via email at hello@hubsandhers.com - please include your name, order number & the information USPS has provided you about your delivery in your email
• In order to receive a replacement order or a store credit, we must ask you to follow the steps above

Are there any charges for a return?

• We are finally able to offer return shipping labels. Save a little stress with our pre-paid, pre-addressed shipping label & a flat rate return shipping fee of $8 will automatically be deducted from your refund or store credit once your return makes its way back to us OR feel free to use a carrier of your choice & you will be responsible for any shipping fees
• Original shipping charges will not be refunded
• If your return is deemed unfit for a refund or store credit, you will be responsible for any & all shipping costs associated with your return & a refund will not be issued 
• International orders will be responsible for all shipping costs associated with returns

How soon will I recieve my refund or store credit?

• Once your return is received & inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund
• If your return is approved, then your refund will be processed & a credit will automatically be applied to the original method of payment within 5-10 days

What do I do if my item arrives damaged?

• If your order arrives damaged, you must contact us within 3 days of delivery via email at hello@hubsandhers.com
• Email must include your name, order number & a photograph providing proof of damage. If the exterior packaging is damaged, you must also provide proof of the envelope or box
• In order to receive a replacement item, the damaged item must be returned with the hang tag attached & item must not be washed or worn