FAQ & Policies
HOW QUICKLY WILL MY ORDER BE SHIPPED HOME?
Much care is put into personally packaging up all of your orders. Sometimes orders can be shipped out as early as next day, but PLEASE ALLOW UP TO 4 WEEKS.
*Expedited shipping may be available upon request, but cannot always be accommodated. Contact us via email to chat more about your shipping options.
HOW DOES LOCAL PICK-UP WORK?
We offer local pick-up @ the Hubs & Hers HQ as an option for all of our local shoppers TUES-THURS FROM 9-1. Pick-up orders are not processed quicker than online orders, but they are packed up free of charge. You could wait as long as 4 weeks for your order to be ready. We'll email you as soon as you can pick it up.
The Hubs & Hers HQ is located @ 101 S. Congress Ave, Delray Beach, FL 33445
HOW DO RETURNS WORK?
You will have 14 days after your order has been fulfilled to notify us of any dissatisfaction with your order.
CLICK HERE to move forward with processing a return.
NO EXCHANGES. RETURN FOR REFUND OR STORE CREDIT ONLY.
Once your your return has been approved, you will have an additional 7 days to get the item back to us.
Return shipping will be at the expense of the customer. You will be refunded for the item value only once the return has made it back to us in its original condition and you will not be refunded any shipping costs spent on the order originally. If the item is not returned in its original condition, you will not not receive a refund for your return.
NO RETURNS WILL BE ACCEPTED IF CLOTHING HAS BEEN WASHED OR WORN OR IF HANG TAG HAS BEEN REMOVED.
Your order will not be eligible for a return if you have chosen to crop it.
International orders will be responsible for all shipping costs associated with returns.
WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?
If your order arrives damaged, you must contact us within 3 days of delivery via email at hello@hubsandhers.com. Your email must include your name, order # & a photograph providing proof of damage. If the exterior packaging is damaged, you must also provide proof of the envelope or box. In order to receive a replacement item, the damaged item must be returned with the hang tag attached & item must not be washed or worn.
WHAT DO I DO IF MY ORDER IS MISSING?
If your order is missing or if your tracking information shows that your order was delivered, but it has not in fact been delivered, you must first contact USPS for more information. You must also contact us via email within 3 days of notice of delivery - hello@hubsandhers.com - including your name & order #. We will file a claim on your behalf, but please understand that claims can take up to 2 months to be settled. We are happy to send a replacement order once your claim has been won. Refunds or store credits are never issued for stolen or lost mail.
CAN I PURCHASE HUBS & HERS AT WHOLESALE?
The majority of the products we offer on our site are available to purchase wholesale. If you are interested in carrying the ultimate his & hers line in your boutique, let's chat!
Email hello@hubsandhers.com for line sheets, pricing & minimums.
CAN VINTAGE BE RETURNED?
Vintage is final sale and cannot be returned. So the short answer is NO, however, we understand how stressful shopping a Hubs & Hers vintage release can be and how quickly you have to throw these guys in your cart before they sell out. If you discover that you have made a mistake before your vintage order been shipped home to you, please contact us immediately via email at hello@hubsandhers.com. You may be able to cancel your order with a $15 restocking fee.
HOW DOES A MYSTERY SALE WORK?
All of the pieces in our Mystery Sales are there because they are too damaged to be sold at full price but too beautiful not to find forever homes. The damages could include: misprints, small holes, misc. stains or returned items. All Mystery Sale pieces are always final sale & are ineligible for returns.
If you leave a request in the notes section of your order, we will do our best to fulfill it however it is only a request & it is never guaranteed.
CAN LIMITED EDITION HOLIDAY ITEMS BE RETURNED?
No, limited edition holiday items are not eligible for a return.
DO YOU SHIP INTERNATIONALLY?
HELL YES. We love to ship internationally; however, it works much different than domestic shipping.
We will always ship international orders with UPS when it's the best option otherwise your order with be shipped USPS. There is a possibility that there may be duties added to you order by customs that will need to be paid prior to delivery or pick up from your local post office. These duties are out of our control. International orders will be responsible for all shipping costs associated with returns.
CONTACT US.
Feel free to ask any questions regarding the goodies you've got your eye on. You can contact us directly at hello@hubsandhers.com.